You are placed first
When cars, rooms and tables are scarce, members are arranged first.
One membership, every journey
One advisor who knows you
Your addresses and party held on file, so nothing is asked twice.
Time that starts when you land
Free waiting counted from touchdown, not the timetable.
Four tiers
Choose your tier
Bronze
£480a year
One or two visits a year.
Your advisor replies within 2 hours, 7 days a week
60 minutes free waiting from touchdown
Priority on cars in peak season
5% off every eligible journey
Join BronzeSilver
£1,600a year
Families and returning guests.
A named advisor on a direct WhatsApp line
90 minutes free waiting from touchdown
2 vehicle upgrades a year
10% off every eligible journey
Join SilverGold · most chosen
£3,600a year
Often in the UK, several journeys a year.
A one-to-one planner, reachable day and night
120 minutes free waiting from touchdown
4 upgrades and 2 Airport VIP meets a year
15% off every eligible journey
Join GoldBlack Diamond · by invitation
£8,800a year
Agreed in conversation and signed.
A dedicated household manager
120 minutes free waiting from touchdown
Hard-to-secure arrangements pursued for you
Not sold online
Request an introductionSide by side
What changes with each tier
| Bronze | Silver | Gold | |
|---|---|---|---|
| Price of every journey | 5% below list | 10% below list | 15% below list |
| Free waiting from touchdown | 60 min | 90 min | 120 min |
| Your advisor | Within 2 h | Named, WhatsApp | One-to-one, day and night |
| Priority in peak season | Cars | Cars and itinerary | Cars, guides, tables |
| Vehicle upgrades a year | — | 2 | 4 |
| Airport VIP, met at the aircraft door | — | — | 2 a year |
The small print
Five things worth knowing before you join
Joining and your first journey
Two separate purchases. Membership renews every 12 months; you can stop renewal from your account. Contact your advisor to cancel a journey and confirm any refund. Leave immediate start unticked to begin service after 14 days; the membership year still runs from purchase.
Cooling-off and refunds
Your 14-day cooling-off period starts when your membership begins. This is not a free trial. Within 14 days, you may request a full refund if no paid or high-cost benefits have been used. If services or benefits have been used, our team will review what was supplied and explain any proposed deduction under the applicable terms. Your statutory rights are unaffected.
Renewal, and cancelling it
Cancelling automatic renewal stops the next annual charge. Your paid membership remains available until its original expiry date.
When upgrades and Airport VIP unlock
High-cost benefits are unavailable during the first 14 days. Silver upgrades unlock after cooling-off and at month 6. Gold upgrades unlock after cooling-off and at months 3, 6 and 9; Gold Airport VIP unlocks after cooling-off and at month 6. Benefits are released in stages. Unused allocations remain available within the same membership year and expire at its end. They do not roll over into the next year. Vehicle upgrades and Airport VIP require advance reservation and supplier confirmation. Unlocking a benefit does not guarantee availability.
What the fee is, and is not
The annual fee purchases membership and its benefits for 12 months. It is not travel credit or a stored balance. Airport transfers, chauffeur hire and bespoke travel are booked and paid for separately.